My Experience
Background & Expertise
About
Today, I am an........
Experienced higher education support staff member with general knowledge of college procedures and polices, with additional experience in assisting students with admission and registration as well as with general inquiries. Additional skills include communications, marketing, event planning, writing and design.
Communications, Marketing & Museum Support Staff
Wallace State Community College & The Evelyn Burrow Museum
Oct. 17, 2016 - Present
Design work (Flyers, Forms, Graphics, etc.)
Update Wallace State publications
Coordinate schedules, appointments and tasks
Submit requisitions for PO’s
Maintain multiple budgets
Assist in international recruitment via Keystone
Plan/set-up/attend certain events
Write drafts
Develop forms
Operate LiveChat (online student answering service)
Respond to phone calls and emails
Track, collect and maintain inventory of marketing materials
Take messages
Work with a wide variety of services and groups
Help organize department
Track marketing statistics for a variety of services
Lead Server & Trainer - Grumpy's Pizza & Pasta Shoppe
July 2009 - December 2017
Maintained an inviting entrance area while warmly greeting guests and escorting them to their seats
Earned shift lead opportunities based on performance
Provided excellent customer service and ensured that all of my customers were well taken care of
Problem-solved and resolved customer complaints and issues
Worked in a very high-paced environment
Demonstrated Teamwork
Ensured cleanliness of dining area prior to serving
Processed food and drink orders in person as well as over the phone and prepared them in a timely manner
Handled money transactions
Stocked supplies
Effectively trained, motivated, and coached new team members in all job responsibilities
Maintained guests relations
Prepped food
Copy Editor - The Anniston Star
May 2015 - January 2016
Attended daily budget meetings
Reviewed wire-content stories
Presented best story options during daily budget meeting
Edited and proofread stories
Edited photos
Wrote headlines, short article previews and photo captions to provide key information in tight spaces
Laid out/designed pages in a visually appealing way